SMS Terms & Conditions

These SMS Terms & Conditions govern the text-messaging programs operated by CoverageCo (The Coverage Company) (“CoverageCo,” “we,” “us”), a licensed health insurance agency headquartered in Florida. By opting in, you agree to these terms and to our Privacy Policy.

1. Website visitor program

CoverageCo may send SMS text messages to website visitors who voluntarily opt in to receive text-message follow-up. Messages may relate to your quote or plan-match request, requested services, appointment scheduling, application and enrollment updates, service of your policy, and customer support. Messages come from your licensed agent or our service team and are conversational in nature. Messages may be sent using an autodialer or other automated technology. This program does not send promotional or marketing messages.

2. How you opt in

You opt in by affirmatively selecting the separate, optional SMS consent checkbox on one of our website forms. The checkbox is unchecked by default. You may also opt in by texting us first at a number we publish.

SMS consent is optional. Providing a phone number, submitting a form, requesting a quote or callback, speaking with an agent, accepting our Terms of Use, or enrolling in coverage does not automatically enroll you in SMS messaging. You may submit a request, speak with an agent, and enroll in coverage without opting in to receive text messages. Consent to receive text messages is not a condition of purchasing any property, goods, or services.

3. What messages look like

A typical message reads: “CoverageCo: Hi Maria, this is Alex, your licensed agent. Your plan options are ready. Reply here or call (888) 9-COVERME when you have a minute. Reply STOP to opt out, HELP for help.”

4. Message frequency and rates

You may receive up to 4 messages per month, depending on your request and your conversation with your agent. Message and data rates may apply according to your mobile plan. Check with your wireless carrier for details.

5. Opt out at any time: reply STOP

Reply STOP to any message to cancel. After you send STOP, we will send one final message confirming you have been unsubscribed; no further messages will be sent unless you opt in again. You can also opt out by telling your agent or contacting us at hello@coverageco.com.

6. Need help: reply HELP

Reply HELP to any message and you will receive a reply with our contact information. You can also reach us at hello@coverageco.com or (888) 9-COVERME.

7. No sale or sharing of SMS consent

Mobile phone numbers, SMS opt-in data, and SMS consent information will not be sold, rented, shared, or transferred to third parties, affiliates, or lead generators for marketing or promotional purposes. Trusted service providers may process information only as needed to deliver services on our behalf, such as SMS delivery, hosting, CRM, analytics, and customer support tools. These providers are not permitted to use mobile phone numbers or SMS consent information for their own marketing purposes.

8. Internal staff SMS notification program

Program name: CoverageCo Lead Notification Alerts

Program description: this SMS program sends internal operational alerts to authorized CoverageCo staff members, licensed agents, or employees when a website visitor submits a form or requests a callback. These alerts help our team respond to inbound requests quickly.

Internal SMS recipients provide their mobile phone numbers directly to CoverageCo and separately consent to receive work-related notifications during onboarding, employment, contractor setup, or by requesting SMS lead alerts from management. Message frequency varies based on website lead activity. Message and data rates may apply. Reply HELP for help. Reply STOP to opt out. After replying STOP, a recipient may receive one final confirmation message and will no longer receive SMS messages from the program unless they opt in again.

9. Carriers and delivery

Wireless carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission by your carrier and is outside our control. Supported carriers include major U.S. networks; the program may not be available on all carriers at all times.

10. Eligibility and changes

The program is intended for U.S. residents 18 and older. You represent that you are the account holder for (or have authority over) the mobile number you provide, and you agree to notify us if you release that number. We may update these terms or discontinue the program at any time; the “Last updated” date reflects the current version.

11. Contact

CoverageCo (The Coverage Company): email hello@coverageco.com, phone (888) 9-COVERME.

CoverageCo (The Coverage Company) is a licensed health insurance agency. We are not affiliated with or endorsed by the U.S. government, the federal Health Insurance Marketplace, Healthcare.gov, or any state or federal agency. Plan availability, benefits, and potential savings vary by location and eligibility. Licensed in most states